Japanese Speaking Customer Service Representative

Saint Julian's, Malta

Description

You've got great communication skills, are interested in sports and casino or want to know more and want to work with a friendly, fun and creative team. :) If this sounds like you, read on… We are looking for you to be part of our team real soon, so do apply now!

You will become an expert on our casino brand(s), sportsbook and services. How? By keeping up to date with our new offers, services and campaigns to provide the customer with the best possible service.

Directing your positive energy to all chats and emails, assisting our customers with any queries they might have, daily. No day is the same in this role and that's what makes this role exciting.

Sharing your ideas to keep improving our system and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers is a significant part of your role. Occasionally, you'll be taking on side tasks like translating our material from English to the languages you are fluent in and keeping the Knowledge base fresh and up to date.

Requirements

You are fluent in native-level written and spoken Japanese together with English. You have an analytical approach to problem solving and are quite a Sherlock when it comes to solving even more complex issues our customers might have.

You don't mind working on one weekend in a month, as you know you'll be enjoying your day- off in the middle of the week.

Maybe you have previously worked in hospitality, retail, or in another service minded role. Multitasking is your middle name, but most importantly you have a real drive to help others, you are a pro when it comes to communicating with customers, and you are eager to learn and contribute with ideas to make continuous improvements.

Nice to have:

You are fluent in Japanese language and you can communicate for work purposes in one the following languages too; Finnish, Norwegian, German, Swedish, English...We would really like it if you were Bi-lingual and love it if you were tri-lingual.

You have experience of working in the online gaming industry.

Benefits

We are a young, dynamic and innovative company and seek others who have the same entrepreneurial spirit to share ideas and make them happen. So, if you are tired of dealing with 'suits' who can't make decisions, and tiresome middle management politics, then ComeOn! is the place to be.

Working hard also means that we need to be able to recharge our batteries once in a while and this is the reason why we want our office atmosphere to be relaxed and cosy. Come by to our brand new bright and friendly office in the heart of St Julians and challenge us in a game of ping pong or FIFA and if you're into that or a cold drink from the fridge on a Friday late afternoon might be your type of melody.

But of course, we offer so much more than that! A competitive remuneration package with the opportunity to enhance this with a performance related bonus as well as private health insurance and annual well-being package.

Are you curious how we roll here at ComeOn! ? Check it out here!

If you want to learn how we act in compliance with the GDPR, you can access our Recruitment Privacy Notice here.

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