CRM Campaign Executive (Cherry Casino)

Saint Julian's, Malta · Brands

Description

Job purpose:

This is a central role within the brand team where the team is responsible for planning, creating and executing campaigns.

You will in this role setup the technical parts of a campaign such as creating bonus programs and other rewards for different customer segments. You will also create target groups for customer communications such as email send outs, with the aim to activate and retain our customers.

This role requires a proactive and self-motivated individual who is highly methodical in their approach and has a focused attention to detail even when faced with tight deadlines and busy days. The CRM campaign executive will also be the main contact for customer support to assist with any bonus queries they might not be able to resolve within their team.


Key responsibilities:

Setups – 60%

Follow up – 20%

Third party relations – 10%


Co-ordination with other teams – 10%


Relationships and communication

There will be a close and daily working relationship with other members of the brand team and other departments over Skype, email and face-to-face.

Also other internal departments need your help such as: Product teams about day-to-day activities and developments related to the product, other brand teams, affiliates and business development team via Skype, email and also face-to-face.

As you will be required to work with 3rd party software, you will need the support of the providers from time to time (NetEnt, Microgaming, SBTech etc.). Standard method of communication is via Skype chat or email.

Provide regular, timely reporting and performance monitoring to teams and key stakeholders where needed.

Requirements

Skills

Competencies

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